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Return Policy

MedLife's Return Policy

MedLife's goal is for our customers to be completely satisfied with their purchase. However, occasionally you may receive a product that does not fit your personal needs. If you need to return an item to us, please follow our guidelines detailed below.

RETURN POLICY

 Most merchandise can be returned within 30 days meeting our return criteria:

  • Products must be in new, 100% resalable condition. No cracks, No scratches, Dirty, Marked tires, or any indications of usage.
  • Products must be returned in original packaging.
  • A Return Authorization (RA) must be requested from MedLife within 15 days of delivery of the product.
  • Once an RA has been received, products must be returned at the customers expense within 15 days.

Most product returns require a service fee of 15%.

Select products require up to 25% service fee. These include but are not limited to:

  • Power Wheelchairs
  • Lifts
  • Power Scooters
  • Beds
  • Lightweight Wheelchairs
  • Unopened Cushions and backs
  • Unopened Bath Products
  • Parts
Select Respiratory products require up to 30% service fee. These include but are not limited to:
 
  • Portable Oxygen Concentrators
  • Stationary Oxygen Concentrators
  • HomeFill Oxygen Systems

RETURN AUTHORIZATION 

All returnable products require a Return Authorization. Products returned without a Return Authorization will NOT be credited. To obtain a Return Authorization, please call Customer Support at 888.255.7540 or e-mail support@medlifeequipment.com.


NON-RETURNABLE ITEMS

There are certain items custom-made by the manufacturer and are Non-Returnable. These include but are not limited to:

  • Ultralight wheelchairs
  • Sport wheelchairs
  • Custom Liftchairs

For hygenic reasons, certain items are Non-Returnable. These include but are not limited to:

  • Bath safety equipment
  • Bath lifts
  • Commodes
  • Open/Used Cushions and Backs
  • Mattresses
  • Cannulas, Tubings, etc.

RETURN SHIPPING

Return freight will be the customers responsibility, unless an error was made by MedLife. Once you have requested a RA, we will be happy to assist you to determine the best shipping method to use. We highly recommend insuring large items to protect against any shipping damages.

Please follow all return instructions carefully that will be provided with your RA. This will include a return shipping address. MedLife reserves the right to charge for any additional shipping fees associated with shipping products to the correct location, if the products are returned the the wrong address.

REFUSED ITEMS

If delivery of a product is refused, return shipping costs are deducted from the issued credit and applicable restocking fees will be applied.

CANCELLED ORDERS

Orders cancelled after the product has been shipped are subject to the above return policies. You must accept shippment delivery, request a Return Authorization, and ship the product back to the correct address provided by MedLife.

CREDITS

Once the return is received, MedLife will issue a credit to the original form of payment used. Please allow up to 2 weeks for your credit to be issued. Orders paid by check or money order will be issued a check back within 3 weeks.

DAMAGED OR DEFECTIVE ITEMS

If your item is defective or damaged, please call Customer Support at 888.255.7540 or email support@medlifeequipment.com immediately. An RA will still be required. We will then arrange for the product to be repaired or replaced promptly.